To submit a return request, a customer should take the following steps:
Go to the My account window and click Orders.
Click the Return Item(s) button beside the completed order to be returned. The Return item(s) from order # window will be displayed.
- The quantity to return dropdown list allows selecting the number of items to be returned.
- The Return reason dropdown list allows selecting the reason for requesting a return. For example, wrong product ordered, wrong product received, and more.
- The Return action dropdown list allows selecting the required return action to take. For example, replace a product, issue credit, and more.
- Use the Upload a file option if you want to attach some additional documents or pictures to your request.
- In the Comments field, you can enter an optional comment for information purposes.
You will be presented with a list of actions you can choose from when submitting a return request – refund, replacement and store credit.
Click Save to save the changes.